Refund policy

Last updated: 1 August 2026

We want you to be happy with what you bought. This policy explains how returns, refunds and exchanges work at FilthyBass, a registered trade name of Langhoor Marchal Consultancy (LMC).

14-day right to return

You have 14 days from the day you receive your item to tell us you want to return it, for any reason and without giving a justification. If your order arrives in more than one parcel, the 14 days start from the day the last item arrives.

Once you have told us, you have a further 14 days to send the item back.

This right applies to every standard item in our catalogue, including sale and discounted items. Items are printed to order, but that does not remove your right to return them.

Condition of returned items

To be eligible for a full refund, your item must be in the same condition that you received it — unworn, unwashed, with tags attached and in its original packaging. You will also need your order number or proof of purchase.

You may try a garment on to check the fit and look, exactly as you would in a physical shop. If an item comes back worn, washed, altered, scented or damaged beyond that, we may reduce your refund to reflect the loss in value, and we will always tell you the amount and the reason before we process it.

How to start a return

Email us at info@filthybass.com with your order number and which items you want to return. You can also use the model withdrawal form in our Terms of Service, though you do not have to.

We will confirm your return and send you the return address and instructions. Returns are sent to:

FilthyBass — Returns
Heerderweg 103
6224 LB Maastricht
Netherlands

Please do not send anything back before requesting a return — items sent to us unannounced can go astray and we cannot guarantee they will be processed.

Who pays for return shipping

You pay the cost of returning an item to us when you are returning it because you changed your mind, it did not fit, or you simply no longer want it. We do not provide a free or prepaid return label for these returns. We recommend using a tracked service, since the item remains your responsibility until it reaches us.

We pay the return cost when the item is faulty, damaged in transit, or is not the item you ordered. In that case, do not pay anything yourself — contact us first and we will arrange and cover the return.

Damages, defects and wrong items

Please check your order as soon as it arrives. If an item is defective, damaged, or is not what you ordered, email info@filthybass.com with your order number and a photo of the problem. We will evaluate it and put it right — by repair, replacement or refund — at no cost to you.

This is separate from the 14-day return window. Under EU law you have a two-year legal guarantee that goods conform to what was described and sold to you. For the first year after delivery, a defect that appears is presumed to have been there at delivery unless we can show otherwise. See Section 10 of our Terms of Service for the full detail.

Items that cannot be returned

A small number of items are excluded from the 14-day change-of-mind return:

  • Items made to your individual specification or clearly personalised for you — for example a custom name, or artwork you supplied. Standard catalogue designs printed to order are not excluded.
  • Gift cards.
  • Sealed goods that are not suitable for return for health or hygiene reasons, once the seal has been broken after delivery.

These exclusions never affect your rights where an item turns out to be faulty or not as described.

Exchanges

The fastest way to get the size or design you want is to return the item you have and place a new order for the one you want. That way the new item ships straight away instead of waiting for your return to arrive. If you would prefer a direct exchange, email us and we will do our best to arrange it.

Refunds

We will let you know as soon as we have received and inspected your return, and whether the refund is approved.

If approved, we refund to your original payment method within 14 days of receiving your return, and in most cases considerably sooner. Where you are exercising your 14-day right of withdrawal, we refund no later than 14 days after you told us, although we may wait until the goods reach us or you show proof you have sent them, whichever comes first.

Your refund includes the price you paid for the item plus the standard outbound shipping cost you paid for that order. If you chose a faster or more expensive delivery option, we refund the standard rate. If you return only part of an order, the outbound shipping is not refunded.

Refunds are made using the same payment method you used to pay, and you will not be charged any fee for the refund. Please allow a few extra days for your bank or card issuer to post the money to your account.

If more than 14 days have passed since we approved your return and you still have not seen the money, contact us at info@filthybass.com and we will chase it.

Questions and complaints

Email info@filthybass.com with any return question — we answer within 2 business days. If you are not satisfied with how we handle a complaint, see Section 13 of our Terms of Service for your dispute resolution options.

FilthyBass
A registered trade name of Langhoor Marchal Consultancy (LMC)
Heerderweg 103, 6224 LB Maastricht, Netherlands
info@filthybass.com · +31 6 100 890 29
KVK: 88375692 · VAT: NL004594074B45