Shipping policy
Last updated: 1 August 2026
What does shipping cost?
Shipping is charged on every order. We do not offer free shipping.
The exact shipping cost depends on your delivery address and is calculated and shown at checkout, before you pay. The final checkout screen always shows your full total — product price, taxes and shipping — so there is never a surprise added afterwards.
Where do you ship to?
For now our focus is the Netherlands and Belgium, and we also ship to the rest of the European Union. We are working on opening up more countries — if your country is not available at checkout yet, it is not available yet, and we would rather say so than take an order we cannot fulfil.
How long does an order take to arrive?
Every piece is printed to order. We typically need 1–3 business days to handle and print your order before it ships.
- Netherlands and Belgium: typically delivered within 7 days of ordering.
- Rest of the European Union: typically 7–15 days.
Depending on your location you may well receive your order sooner. In line with EU consumer law, we will deliver your order within 30 days of the contract at the latest. If we cannot meet that, we will contact you, agree a new date with you, and if that is not acceptable to you we will cancel the order and refund you in full without delay.
Please allow extra time during busy periods. Distance, customs and severe weather can cause postal delays that are outside our control.
Will I get a tracking number?
Yes. Tracking details are emailed to you as soon as your order ships. Occasionally there are delays beyond our control, such as postal backlogs or customs inspections — the tracking link is the fastest way to see where your parcel is.
What if my order is lost or damaged in transit?
Until your parcel is physically delivered to you, it is our responsibility, not yours. If your order is lost in transit, held indefinitely, or arrives damaged, contact us at info@filthybass.com with your order number and we will send a replacement or give you a full refund. You do not pay anything extra in that situation.
Wrong or incomplete address
Please double-check your delivery address at checkout. If a parcel is returned to us because the address was incorrect or incomplete, or because nobody collected it from the carrier, we will happily send it out again — but you will need to pay the shipping cost a second time. Contact us as soon as you spot a mistake and we will change the address if the order has not yet shipped.
Taxes, duties and customs
All prices on our website are shown in euro (EUR) and include Dutch VAT where applicable. Shipping is charged separately and shown at checkout.
For deliveries within the European Union there are no additional customs charges or import duties — what you pay at checkout is what you pay in total.
If we ship to a destination outside the EU, your local customs office may charge import duties, taxes or handling fees on arrival. Those charges are set by your country, are not collected by us, and are your responsibility. We are not responsible for delays caused by customs in your country. Please check with your local customs office if you are unsure.
Extended delays
Occasionally delivery takes longer than the timeframes above. If that happens, contact us as soon as possible at info@filthybass.com and we will do everything we can to resolve it. If an order is significantly delayed and you no longer want it, you can cancel and we will refund you in full.
Returns
See our Refund Policy for how to return an item, and who pays return postage in each case.
FilthyBass
A registered trade name of Langhoor Marchal Consultancy (LMC)
Heerderweg 103, 6224 LB Maastricht, Netherlands
info@filthybass.com · +31 6 100 890 29
KVK: 88375692 · VAT: NL004594074B45